Shipping and Delivery
Do you Post Internationally?
At the moment we ship to Australia and New Zealand via Australia Post. We use Australia Post for International shipping and all prices including shipping are in AUD.
Estimated Delivery Time?
We post with Australia Post from Brisbane, therefore, shipping times may vary depending on where we are posting to. Regular shipping takes 3-5 days to most metro addresses, with the exception of country Australia, NT and WA (where it can take 7-9 days). Once your order has been posted, you are able to track your product through Australia Post.
Bridal Bling Australia is proud to offer FREE SHIPPING for orders within Australia and New Zealand over $160. Orders less than $160 will incur a postage and handling charge. You are able to get an estimate of the shipping costs in your shopping cart.
Will I need to sign for my parcel?
In certain circumstances, we do require a signature for delivery. This includes orders where the buyer has requested and paid extra for a signature or as deemed prudent at our discretion, normally with orders over $200.
My order hasn’t arrived. What happens now?
All orders posted from Bridal Bling are provided with a tracking number which can be used to follow the route of your order. Once orders have been posted with Australia Post, Bridal Bling Australia Accepts no responsibility for lost or damaged goods. If your parcel has not arrived by its suggested arrival date, we will report it to Australia Post as ‘missing’, and we suggest you do the same.
Production of Products
Was is the Estimated Production Time?
Production time will vary depending on the products you have ordered. The majority of products will be made and sent within 10-15 working days.
If your order needs to be made with a time restriction and you wish to ‘jump the queue’, please inform us of this before you purchase the products and we will organise whether this is possible. Please note, if you wish to ‘jump the queue’ an extra cost will apply, this will ensure that your product is made and shipped to you by the date that you need it.
Will you use photos of my Bridal Bling product?
We use photos of all Bridal Bling products to assist with future brides and for promotional purposes. Bridal Bling Australia often takes photos prior, during and following work being completed. These photographs may be used for public display (e.g. website, business cards, online promotions, etc.). If you are uncomfortable with this and wish for the images of your Bridal Bling product to not be used, please advise us ahead of time, when ordering. If we have not been advised, it is presumed that you agree to the use of your images as we see fit.
What forms of payment do you accept?
We accept PayPal, or Visa and Mastercard (via Paypal), or Afterpay (see Afterpay info), or Direct Deposit (please leave your order number as the reference).
GST is included in our prices for all Australian residents.
Products ordered and sent outside of Australia will not be charged GST.
Do you have a Retail Store?
Bridal Bling Australia is an online store only. To view or purchase our product, please use one of our online stores. Our products can be purchased via our website, on our hand-made.com.au online store, or on our etsy.com.au online store. Our products can also be viewed on our Facebook and Instagram pages.
How can I Contact you?
The preferred method of contact is via email – email@example.com
Refunds and Exchanges
Refund and Exchange Policy
Bridal Bling Australia’s refund and exchange policy is that if the error was ours, we will take full responsibility for it, and we will promptly replace the item at our expense. We will use the original invoice or message you typed when ordering as our reference to determine this.
If the error was made by you (as reflected on your order receipt), or you have a change of mind, we will not replace the product. We urge that before placing your order, you double check all the spelling for accuracy to avoid this happening. If you notice a mistake on your invoice after placing your order, please email us immediately at firstname.lastname@example.org so we are able to correct this before making and sending your order.
Each product that we send is securely wrapped with the utmost care to ensure your package gets to you safely. Unfortunately, parcels get damaged on the rare occasion. If any of your products are damaged in transit please email us at email@example.com within 7 days of receiving your product, and please include photos of the damage. If time allows, we will promptly replace the item. If we do not have enough time to send a replacement, we will refund your purchase price, minus shipping once the damaged product is returned and examined.